Click and Collect

Buying one of our watches should always be a special experience. To help you, we are now pleased to be able to offer a click and collect service from our boutiques in London, Hong Kong, New York and Melbourne.

This service is available to you when you purchase any watch from our website. Once you have added a watch to your basket you will be given the option to “Click & Collect” where you can select the location of a Bremont boutique, choose a date and time for you to collect your watch and proceed to checkout to complete your purchase.

Once the order is completed we will contact you by telephone to confirm details of the collection.

If you would prefer to make arrangements for purchase and collection directly with a Bremont concierge please call:

London, Mayfair: +44 (0)207 493 5150
Hong Kong: +852 2395 0628
New York: +1 212 321 0012
Melbourne: +61 (3) 9650 0777

Concierge Delivery Service

We are pleased to offer our new free of charge Concierge Delivery Service. Purchase any watch from Bremont.com that you wish to be delivered within the Greater London area, or across Hong Kong, and a Bremont concierge from your local boutique will personally deliver it to your door within four hours.

Once you have added a watch to your basket on Bremont.com you will be given the option to select “Concierge Delivery Service”. For delivery from our London, Mayfair boutique please enter the postcode of the delivery address to confirm you are within our area of delivery and proceed to checkout to complete your purchase.

Once completed we will contact you by telephone to confirm details of the delivery.

If you would prefer to make arrangements for purchase and delivery directly with one of our concierge team please call our Mayfair boutique: +44 (0)207 493 5150.

The Concierge Delivery Service is also available in Hong Kong. To purchase a watch, or for more details about our delivery service within Hong Kong please call our Hong Kong boutique: +852 2395 0628.

Delivery Policy

UK

Shipping Option:  Next Day - Royal Mail Special Delivery Guaranteed™

Delivery Time*:  Order by 12pm GMT to receive your purchase the next business day.  Please note, purchases made after 12pm GMT on Friday and during the weekend will be dispatched the following Monday.

Cost:  Next day delivery: £7.50 |  Free next day delivery on orders over £250

UK & Europe

Shipping Option:  Standard Shipping and Royal Mail International Tracked & Signed**

Delivery Time*:  Order by 12pm GMT to receive your purchase in 3-5 working days.  Please note, purchases made after 12pm GMT on Friday and during the weekend will be dispatched the following Monday.

Cost:  £12.50

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Shipping Option:  FedEx International Priority (Orders of 3kg and over only)***

Delivery Time*:  Order by 9am GMT to receive your purchase in 1-3 working days.  Please note, purchases made after 9am GMT on Friday and during the weekend will be dispatched the following Monday

Cost:  £35.00

United States

Shipping Option:  Royal Mail International Tracked & Signed**

Delivery Time*:  Order by 12pm GMT to receive your purchase in 5-7 working days.  Please note, purchases made after 12pm GMT on Friday and during the weekend will be dispatched the following Monday.

Cost:  £15.00

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Shipping Option:  FedEx International Priority (Orders of 3kg and over only)***

Delivery Time*:  Order by 9am GMT to receive your purchase in 1-3 working days.  Please note, purchases made after 9am GMT on Friday and during the weekend will be dispatched the following Monday

Cost:  £30.00

Rest of World

Shipping Option:  Royal Mail International Tracked & Signed**

Delivery Time*:  Order by 12pm GMT to receive your purchase in up to 25 working days.  Please note, purchases made after 12pm GMT on Friday and during the weekend will be dispatched the following Monday.

Cost:  £15.00

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Shipping Option:  FedEx International Priority (Orders of 3kg and over only)***

Delivery Time*:  Order by 9am GMT to receive your purchase in 2-5 working days.  Please note, purchases made after 9am GMT on Friday and during the weekend will be dispatched the following Monday

Cost:  £35.00

Information on Import Charges

Products delivered to some international destinations may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. Any charges associated with your order should be paid in a timely manner to avoid the return of your order to Bremont. Unfortunately, Bremont are unable to estimate these charges and cannot offer any assistance on these processes.

*Bremont cannot be held responsible for delays caused by customs processes with international destinations. Estimated delivery times exclude any such delays.

**Royal Mail International Signed will be selected if Royal Mail International Tracked and Signed is unavailable in the country of delivery.

***The total order weight will be automatically calculated at checkout.

 

Returns Policy

Bremont accepts the return of any item purchased from the online boutique, dependent on the following conditions:

  • You must notify Bremont of your intention to return an item within 30 days of receipt by emailing concierge@bremont.com or calling +44 (0) 800 817 4281 to receive a returns reference number that must be included with the return.
  • The item for return must be received by Bremont within 14 days of issue of the returns reference number.
  • Each unwanted item must be returned in an identical condition to that in which it was received by you, defining this condition as new, unworn, unaltered; displayed in its original packaging with all supplied papers.  For watches this includes: -
    • All packaging boxes
    • Watch wallet or watch roll
    • Dust Bag
    • Technical Notes booklet
    • Warranty Card
    • Any spare strap included in the sale of MBII, MBIII, U2, Bremont Boeings and Bremont Jaguar models
    • Watch tool
    • Any spare links from altered bracelets.
  • Watches must be returned with the returns tag attached and fully intact.
  • Please note: Bremont inspects all products for quality assurance immediately prior to dispatch.
  • All unwanted items must be returned to: Bremont Returns, Bremont Watch Company
    Manufacturing and Technology Centre
    The Wing
    Reading Road
    Henley-on-Thames
    Oxfordshire
    RG9 4GE
  • Unwanted goods must be returned using a traceable, reliable and insured method.  The return postage must be pre-paid and all returned goods must be fully insured for the credit amount you expect.  Should the return parcel incur loss or damage, you will be liable for the costs associated with said loss or damage.
  • All items will be thoroughly inspected prior to any refund or exchange being made.  Disregarding original manufacturing defects where relevant: if an item is returned damaged and is in need of any refurbishment, the costs associated with any relevant repairs and/or refurbishment will be deducted from any refund otherwise due to you.
  • Watches may be returned to one of the Bremont Boutiques in London but will be subject to the same inspection prior to a refund being made.
  • You may be eligible to exchange an item should any unwanted goods be returned in identical as received.  However, please note that Bremont is not obliged to agree to make any exchange and is entitled to treat any attempted exchange of goods as a simple return.  Notwithstanding the above, any exchanges are subject to availability (and any balance of the purchase price owed being duly paid together with additional postage and or other dispatch costs of the exchange item).
  • Returns made in accordance with these credited to the original payment method and will be made within 14 days from receipt of return.